If you choose to proceed with a behaviour consultation with us, we will need your vet to complete a vet referral form and include a copy of your pet’s medical history, and you will need to complete a pet owner history form. These can be found here: Forms to complete

Behaviour consultation service

Our behaviour consultation service typically includes:

  • Review of your pet’s history, including the history you and your vet have provided and any additional information we request at the time of booking
  • Behaviour consultation (typically 1.5 – 3 hours) with one or more of our Clinicians here at the clinic in Lincoln, which includes:
    • An in-depth behavioural assessment for the behaviour(s) causing concern
    • Risk assessment and prognosis
    • Overview action plan to take away on the day
  • Written report for you and your vet, detailing our assessment and recommendations
  • Insurance claim forms completed where needed
  • Up to 3 hours of behavioural follow-up support, to be used within 3 months of the consultation
    • Follow-up support may be conducted by phone, email, video calls or in-person practical sessions depending on yours and your pet’s needs
    • If additional follow-up support is required, this can be purchased separately

The cost for our behaviour consultation service is £795 incl VAT

We can also offer home visit consultations for cats by special request (within 20 miles of LN6 postcode). The rates for home visit consultations vary as each case is different – this is dependent on time and mileage costs. Home consultations will typically only be made available upon direct request following contact with the clinic and all paperwork having been completed. To enquire about a home visit consultation, please contact the Animal Behaviour Clinic at animalbehaviour@lincoln.ac.uk

As we are a teaching institution, case material may be used in future teaching and research. You will be required to give permission in writing for filming/ recording of consultations when completing the owner history form.

Once we have received a completed vet referral form, medical history and completed owner history form for your pet, your pet’s case will be triaged by one of our veterinary behaviourists. We will then be in touch to arrange a date for a consultation with you.

Attending a behaviour consultation with us

Clinic hours: Consultations and follow-up support take place between the hours of 9am and 5pm, Monday to Friday, throughout the year. 

Who should attend?: We usually ask all members of the family to attend the consultation, however we appreciate this is not always possible with work and school commitments. Within the owner history form, you will be required to give details of any additional pets in your household. If the behavioural concerns involve your other pets, we will discuss with you the suitability of bringing them to the consultation at the time of booking.

Video footage: We may request video footage of your pet ahead of the consultation. Details of what video footage we require and how to share this with us will be given at the time of booking.

Insurance: If your pet is insured, check if they are covered for behavioural problems. We cannot claim directly from insurance companies, but we are happy to complete the necessary paperwork to enable you to claim the money back on your insurance following the consultation. In all cases where further medical tests or medication are required these will be arranged and charged through the referring veterinary surgeon/practice.

Behavioural follow-up support packages

If you require additional behavioural follow-up support after your pet’s behaviour consultation with us, this can be purchased separately in packages of up to 3 or 6 hours.

• Up to 3 hours to be used within 3 months: £360 incl VAT
• Up to 6 hours to be used within 6 months: £540 incl VAT

Please note:

  • Follow-up support packages are only suitable as a continuation of support for a behavioural concern we have already assessed with a full consultation
  • A case review appointment (remote or in-person) will be required after 3 months to remain a client of the behaviour clinic (if we have not otherwise been supporting you in this time)
  • If it has been 6 months or more since your consultation or our last follow-up support with you, we will need to restart the process with a new consultation
  • If you are seeking support for a behavioural concern we have not yet assessed, a new consultation will be required to assess this concern in full